We would love to hear about your experience with Care and Choice – please use the form below to send your feedback to us.
I have been using Care and Choice to provide live in care for my Mother for 4 years now. The agency provides a very personal service ensuring they meet, in person, all their clients and carers, before taking them on their books, in order to be able to seek out the best possible carer/client match.
Carers are required to have necessary relevant experience and training. All the staff at Care and Choice are a pleasure to deal with, whether on the phone or by email, and they all work very well together as a team. Their admin processes are robust, keeping records up to date, especially in the event that the client’s situation or requirements may change. For every potential booking the client receives a short biography and photo of the suggested carer. If the client is interested, Care and Choice coordinate a follow-up phone call. If both parties are in agreement to go ahead, the client will receive confirmation of the carer’s assignment with a booking form.
Care and Choice deliver a very thorough service, and pay attention to all relevant details, such as the client’s daily routine, hobbies, medical, mental and physical needs, so that the carer has a good idea of what to expect prior to arrival. We have some carers that have been returning to care for my Mother for about 3 years. Not once have Care and Choice let us down by not managing to find us a carer, even with very short lead times, and for busy periods such as at Christmas and New Year.
I have dealt with a couple of other care agencies, but in my opinion Care and Choice win hands down!
Can’t thank you enough for your invaluable help throughout this difficult year. You all did a grand job at keeping everything running, despite all the challenges you were faced with due to the pandemic!
I wanted to phone but I wasn’t quite sure who to speak to – you have all been so brilliant for Mum and for Ed and me.
You can imagine that moving Mum from her home has been the hardest thing, but following her trips to hospital 10 days ago and the Home that we liked actually having a vacancy, Ed and I felt that now was the right time. We can organise things and not have to react to an emergency which would give us no choice.
I can’t believe it’s finally happening. Your support and efficiency and kindness over the last 5½ years has been outstanding. I recommend you wherever I go and as my friends and contacts are finding themselves in similar situations with their parents I always give them your details.
You have never let Mum down and the carers themselves have been terrific.
Thank you so very much.
Jo looked after my Father on numerous occasions, she was always kind, always patient and he loved her sense of humour. Jo could get him to engage both mentally and physically brilliantly, Dad had Alzheimer’s, Dementia and had had a brain stem stroke so engaging wasn’t his strong point as he became increasingly frail. My Father lived at home with me, Jo also fitted into the family of 2 kids, dogs, cats, ducks and a snake. Sadly Dad has now passed but his life was made all the better for having had Jo care for him I couldn’t recommend her highly enough.
It’s a sad time but it is some comfort to us that being able to stay in her own home made such a big difference to Mum in her final years. Many thanks to you and your team for making this possible, it hasn’t always been easy for carers but you and your colleagues in the office have always bee appreciated. Wishing you well as individuals but l also hoping that the business continues to thrive. Your service in much needed and I’m sure the need will grow.
Dear Lynne, I just wanted to say how marvellous Anne was. She took great care of me and my house and tempted me with tasty dishes when I wasn’t hungry! I cannot fault her in any way and thank you for sending Anne to me.
Thank you very much for your very good service to my mother this year.
I have to say enormous thanks to you Lynne and the agency. You have been extraordinary in your care, concern, phone calls, attention to detail and sheer professionalism in a very stressful time – it is much appreciated.
Tony and the family would like to say a very big thank you for the care and friendship that was supplied by Jane. To say that she went the extra mile in what she did for dad would vastly underestimate the standard of care that was given by her. We can find no fault whatsoever and offer nothing but praise and would also like to thank you for sending us this special person.
Thank you for your efficient and personalised service over the last three years.